11g777 Privacy Policy

Introduction

This Privacy Policy (hereinafter referred to as "this Policy", "the Policy", or "this Privacy Notice") is issued by 11g777 (hereinafter referred to as "11g777", "we", "us", or "our") and applies to all personal data collected, processed, and stored by 11g777 in connection with your use of the 11g777 website at https://11g777.net and all associated services, games, features, and promotional materials made available through the platform.

By registering an account on 11g777 or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Policy, you must discontinue use of the 11g777 platform.

11g777 is committed to maintaining the privacy, confidentiality, and security of all personal information entrusted to us by players across Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We apply rigorous data governance standards and use data only for the purposes described in this Policy.

This Privacy Policy should be read alongside the 11g777 Terms and Conditions and Responsible Gaming Policy, which together form the complete legal and operational framework governing your use of the platform. Where any conflict exists between this Policy and those documents, this Privacy Policy shall prevail with respect to matters of personal data handling.

Personal Data We Collect

11g777 collects personal data through several channels, including direct input by you during account registration, through your interactions with the platform, and via automated technical means. The categories of personal data we collect are as follows:

Data you provide voluntarily vs. data collected automatically: Identity, contact, and verification data are provided directly by you. Technical data and account activity data are collected automatically as a function of normal platform operation. Financial data is collected at the point of each transaction processed through our payment partners.

How We Use Your Personal Data

11g777 uses the personal data we collect for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which your data is used are set out below:

• Account creation and management: To create, verify, maintain, and manage your 11g777 player account, including processing identity verification and KYC documentation.
• Service delivery: To provide you with access to the games, sports betting markets, promotions, and other features of the 11g777 platform in accordance with the Terms and Conditions.
• Payment processing: To process deposits and withdrawals via your selected payment method (bKash, Nagad, Rocket, Upay, SureCash, Visa, or Mastercard) and to maintain accurate financial records of your account activity.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multiple account creation, bonus abuse, and other prohibited conduct as defined in the Terms and Conditions.
• Responsible gaming compliance: To apply and enforce responsible gaming tools activated by you or by 11g777 under its duty-of-care obligations, including deposit limits, time-outs, and self-exclusion periods.
• Customer support: To respond to your support enquiries, resolve disputes, and communicate with you regarding your account status, verification requirements, or platform changes.
• Legal and regulatory compliance: To comply with applicable legal obligations, including anti-money laundering (AML) requirements, record-keeping obligations, and responses to lawful requests from competent authorities.
• Platform improvement: To analyse aggregate usage patterns and technical performance data (in anonymised form where possible) to improve the functionality, reliability, and user experience of the 11g777 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have provided your consent to receive such communications. You may opt out of marketing communications at any time by contacting support at [email protected].

11g777 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Fraud flags and risk assessments generated by our automated systems are reviewed by a member of the 11g777 compliance team before any account action is taken.

Legal Basis for Processing

Every instance of personal data processing carried out by 11g777 is grounded in one or more recognised legal bases. The legal bases on which 11g777 relies to process your personal data are as follows:

• Contractual necessity: The majority of data processing by 11g777 is necessary for the performance of the contract between you and 11g777 (as set out in the Terms and Conditions). This includes account registration, payment processing, game access, and customer support.
• Legal obligation: Certain processing activities — particularly those related to identity verification, KYC documentation, anti-money laundering checks, and responses to lawful authority requests — are carried out because 11g777 is legally required to do so.
• Legitimate interests: Processing activities related to fraud detection, platform security, responsible gaming monitoring, and aggregate analytics are carried out on the basis of 11g777's legitimate interests in operating a secure, fair, and compliant gaming platform. These interests are balanced against and do not override your fundamental privacy rights.
• Consent: Marketing communications and certain cookie-based tracking activities are carried out on the basis of your freely given, specific, informed, and unambiguous consent. You retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing and Third-Party Disclosure

11g777 does not sell, rent, or trade your personal data to any third party. We share personal data only where it is necessary to deliver our services, comply with legal obligations, or protect the security of the platform. The categories of third parties with whom your data may be shared are set out below:

• Payment processors: Your financial data is shared with the relevant payment service providers (bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard network processors) solely for the purpose of processing your deposit and withdrawal transactions. Each payment provider operates under its own privacy policy and data security standards.
• Identity verification services: We may share identity and document data with third-party KYC verification providers to confirm your age, identity, and address for compliance purposes. These providers are bound by strict confidentiality and data processing agreements.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and Play'n GO may receive limited technical data (such as anonymised player session identifiers) necessary to deliver game content and resolve game-related disputes. These providers do not receive your full identity data.
• Fraud prevention and security partners: We may share technical data (IP address, device fingerprint, session metadata) with fraud detection and cybersecurity service providers to identify and prevent prohibited conduct on the platform.
• Legal and regulatory authorities: Where required by applicable law, regulation, or court order, 11g777 will disclose personal data to competent governmental or law enforcement authorities. We will notify you of any such disclosure request to the extent permitted by law.
• Professional advisers: Our legal counsel, auditors, and financial advisers may access limited personal data in the context of providing professional services to 11g777, subject to confidentiality obligations.

All third parties with whom 11g777 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using your data for any purpose beyond the specific purpose for which it was shared.

Cookies and Tracking Technologies

11g777 uses cookies and similar tracking technologies to support the operation of the platform, remember your preferences, analyse usage patterns, and deliver relevant content. A cookie is a small text file that is placed on your device when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.

The types of cookies used by 11g777 are described in the table below:

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse all cookies, delete existing cookies, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will impair core platform functionality and may prevent you from logging in or completing transactions on 11g777.

Data Retention

11g777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The following retention periods apply to the main categories of personal data held by 11g777:

• Account and identity data: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• KYC verification documents: Retained for five (5) years from the date of verification or from the date of account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping requirements.
• Account activity logs (game play, bets, wins/losses): Retained for the duration of the active account and for three (3) years following account closure.
• Customer support communications: Retained for three (3) years from the date of the most recent correspondence in the relevant support thread.
• Marketing consent records: Retained for the duration of the consent and for two (2) years following consent withdrawal, as evidence of lawful processing.
• Responsible gaming records: Self-exclusion and time-out records are retained indefinitely to prevent re-registration in breach of a self-exclusion request.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (from which no individual can be identified) may be retained indefinitely for aggregate analytics and platform improvement purposes.

Your Data Rights

As an individual whose personal data is processed by 11g777, you hold the following rights with respect to your personal information. To exercise any of these rights, please contact the 11g777 support team at [email protected]. All rights requests will be acknowledged within 5 business days and resolved within 30 calendar days of receipt.

• Right of access: You have the right to request a copy of all personal data held by 11g777 about you, along with information about how that data is being used and with whom it has been shared.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. For account profile updates, you may also make corrections directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis exists, or where the data has been unlawfully processed. This right is subject to our legal retention obligations — data we are legally required to retain cannot be erased on request alone.
• Right to restriction of processing: You may request that 11g777 temporarily restrict the processing of your personal data while a dispute about its accuracy or lawfulness is being investigated.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling related to fraud detection or responsible gaming monitoring. 11g777 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time without penalty. Withdrawal does not affect processing that occurred before the withdrawal.

Children's Privacy

The 11g777 platform is strictly intended for adults aged 18 years and above. 11g777 does not knowingly collect, process, or retain personal data from individuals under the age of 18. The registration process requires all applicants to confirm that they are at least 18 years of age, and 11g777 reserves the right to request age verification documentation at any time.

If 11g777 becomes aware that personal data has been collected from an individual who is under 18 years of age, all such data will be deleted immediately, the associated account will be permanently closed, and any deposits made will be returned to the payment method from which they originated (subject to payment provider processing times).

Parents and guardians who believe that a minor has registered on 11g777 or has attempted to use the platform are strongly encouraged to contact the support team immediately at [email protected]. 11g777 takes all such reports seriously and will act promptly to investigate and resolve the matter.

11g777 recommends that parents and guardians use parental control software to prevent minors from accessing online gaming platforms. Multiple reputable parental control tools are available for installation on shared household devices.

Security Measures

11g777 implements a comprehensive, layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes the following measures:

• Transport encryption: All data transmitted between your browser and the 11g777 servers is protected using 256-bit SSL/TLS encryption. Our SSL certificate is maintained and renewed on a continuous basis.
• Data-at-rest encryption: Sensitive personal data stored in our databases — including identity documents and financial records — is encrypted using industry-standard encryption algorithms.
• Access controls: Access to player personal data by 11g777 personnel is strictly controlled on a need-to-know basis. All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
• Intrusion detection: 11g777 operates real-time intrusion detection and prevention systems that monitor for and respond to suspicious access patterns, brute-force attempts, and other cybersecurity threats.
• Two-factor authentication: Two-factor authentication (2FA) is available for player accounts and is used internally for all administrative access to systems containing personal data.
• Regular security assessments: 11g777 conducts regular internal security reviews and engages third-party security specialists to perform penetration testing and vulnerability assessments on a periodic basis.
• Data breach response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 11g777 will notify affected players without undue delay, providing information about the nature of the breach, the data affected, the likely consequences, and the measures taken or planned to address it.

Updates to This Privacy Policy

11g777 reserves the right to update, amend, or replace this Privacy Policy at any time. Changes to this Policy may be made in response to new legal or regulatory requirements, changes in the way the platform operates, or improvements to our data governance practices.

When material changes are made to this Policy, 11g777 will notify registered players via the email address associated with their account and/or via a prominent notice displayed on the platform for a period of not less than seven (7) days before the revised Policy takes effect. The "Last Updated" date displayed in the page header and in the table of contents reflects the most recent revision.

Your continued use of the 11g777 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you must discontinue use of the platform and may request account closure by contacting the support team at [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how 11g777 collects, uses, and protects your personal information. Previous versions of this Policy are available upon request from the support team.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, about how 11g777 handles your personal data, or if you wish to exercise any of the data rights described in Section 08, please contact the 11g777 data team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: Please use the subject line "Privacy Request — [Your Registered Username]" to ensure your message is routed to the correct team promptly
• Response time: All privacy-related enquiries are acknowledged within 5 business days; formal data rights requests are resolved within 30 calendar days
• Support availability: 24 hours a day, 7 days a week, 365 days a year — including Bangladesh public holidays
• Language: All privacy correspondence is handled in English

For general account support, game queries, deposit and withdrawal assistance, or bonus enquiries, please also contact us at the same address. You may also find answers to many common questions on the FAQ page before submitting a support request.